We are looking for a customer support agent who is highly motivated, talented team member to join ou... مزيد من التفاصيل
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We are looking for a customer support agent who is highly motivated, talented team member to join our growing team.
If you are a people-person, enjoy assisting others and looking for an opportunity to grow in an amazing start-up company, your place is with us! The position is shift based and includes weekends
Responsibilities
Interact with customers & resolve issues
Multitask between different communication channels
Provide answers by identifying problems, researching, and guiding the customer through the correct steps
Improve customer experience, encourage organic growth & creating engagement
Growth in online communities, and number of active users
Work is shift based and includes weekends
Proficient in all MS Office products
Job Requirements:
High interpersonal skills
Excellent communication between customer & department
Strong decision-making skills
Ability to work independently and under pressure
Enjoy working as part of a team
Flexibility, ability to the changing needs of the company
A significant level of trust and diplomacy is required, in addition to normal courtesy and tact
Flexibility in working hours is required (we work in shifts)
English & Sinhala / Tagalog - Mother tongue level
Job is closed.