Call Center Manager - Arabic

By: JobShop
North

An international online financial company is seeking an Arab Speaking Call Center Manager.

Relevant candidates should have previous management experience in the online finance and trading industry (Forex, Binary Options, etc.)

Job responsibilities:... More Details

What You Will Be Doing:

An international online financial company is seeking an Arab Speaking Call Center Manager.

Relevant candidates should have previous management experience in the online finance and trading industry (Forex, Binary Options, etc.)

Job responsibilities:

Managing the Conversion Team (30 Representatives)
Setting and meeting performance targets based on speed, efficiency, amount of sales, and quality
Monitoring random calls to improve quality, minimize errors, and track overall performance
Reviewing staff performance, identifying needs, and organizing training sessions
Generating Daily Reports
Desk Manager\Team Leader Management

Job Requirements:

Arabic-Mother Tongue-MUST
English – High Level
Previous management experience with financial services – MUST
Experienced in coaching and training staff to achieve targets and improve overall performance
Strong sales background – MUST
Experience as a Conversion Manager/Desk Manager/Shift Manager/Team Leader (20+ reps)

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