Customer Service Agent - English Speaker

By: Uwork
Sharon | Center

A Tel Aviv based startup company within the medical industry, is looking for a customer support agen... More Details

What You Will Be Doing:

A Tel Aviv based startup company within the medical industry, is looking for a customer support agent to join the team.

Responsibilities:
- Evening/night shifts (services will be provided to American doctors and patients)

Identifying customer’s needs, simplifying information, researching issues and providing solutions
- Troubleshooting technical problems and escalating to the relevant team.

- Helping in shaping a great customer service experience

Job Requirements:

- Mother-tongue level English – a must

- Excellent verbal and written communication skills

-Familiarity with CRM systems and practices

- Multi-tasking capabilities

- Previous customer service or call center experience

(preferably in healthcare and medical call centers)

-familiarity with American customer service culture

Note that the position is intended for people that are comfortable working late night hours.

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