Customer Service Agent - English Speaker

Premium
By: Global-e
Center

Deliver swift and efficient front line service to merchants and end customers
Ensure that all KPI’s and daily tasks are completed to a high standard
Maintain set SLA’s and ensure any issues are escalated to the Team Leader
Continually implement best practic... More Details

What You Will Be Doing:

Deliver swift and efficient front line service to merchants and end customers
Ensure that all KPI’s and daily tasks are completed to a high standard
Maintain set SLA’s and ensure any issues are escalated to the Team Leader
Continually implement best practice service processes and procedures
Identify and report urgent / escalated issues to the Team Leader
Identify recurring issues and escalate to Team Leader
Work closely with Team Leader to identify and develop improvements to procedures
Assist with evaluating & improving the service provided by our team
Identify & assist with investigation of root causes of reoccurring issues and assist with delivering solutions
Evaluate and strive to improve our service team and support system

Apply now at: global-e.csa@applynow.io

Job Requirements:

Excellent written communication skills in English
An open mind, 'can do’ attitude and the ability to handle large volume workload with speed, accuracy and efficiency
Additional languages would be an advantage
Flexibility
Problem Solving/Analysis
Teamwork Orientation
**Work Monday through Friday (9:00-18:00)**

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