What You Will Be Doing:

Required a SUPPORT ENGINEER - RUSSIAN SPEAKER.
Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication.
Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously.
Work with AppsFlyers R&D and product teams on escalations and product enhancement requests.
Enrich our client Knowledge Base with relevant technical information.
Create and lead support improvement processes across the company.
Provide product feedback and insights to the business and R&D teams.
Manage various internal projects, such as: training, ensuring support readiness for new feature releases, etc.
Being a technical account manager for select VIP customer, working closely with the sales and business teams.

Job Requirements:

Passion for solving customer issues in a fast paced environment.
3 years of experience with technical support /QA /data analysis /development /technical account management.
Experience in SQL querying and managing data.
Structured and process-oriented.
Ability to learn new technologies quickly.
Multitasking and ability to work independently.
Mother tongue level spoken and written Russian as well and as being fluent in English.
Preferred Qualifications:
Development or mobile development experience.
Web /mobile marketing and digital advertising experience.
Willing to work Monday to Friday.
Being recommended by an AppsFlyer team member.
Experience in BI.

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