What You Will Be Doing:

At MyHeritage you can count on working in an energetic, dynamic and international team and taking part in a true Israeli start-up success story in the heart of Tel Aviv. As a Customer Care Specialist you’ll be the ambassador to our customers, trained to be the knowledgeable point-person, educating our international users on what MyHeritage is all about. From the technical engineer who assists a customer with use of our software, online platform or mobile app, to the open-minded listener who shows empathy and responsiveness when a caller is sharing their moving family history, to the specialist who can explain DNA results based on global migration patterns. And there's so much more. Never a dull moment!

The members of the Customer Support Team are bright, articulate, and detail-oriented with a genuine desire to find solutions and delight our customers.

Job Requirements:

Strong verbal and written English communication skills
Scandinavian languages, Finnish, or German at mother tongue level
Passionate about delivering beautiful customer experiences to people all over the world
Strong empathy and joy in helping others
Strong troubleshooting and problem-solving skills with a particular eye for detail
Excellent communication and presentation skills
Good organizational and time management skills
Curiosity for continuous learning
Ability to thrive in a fast-paced and dynamic environment
A good sense of humor — our team truly likes to make work fun!
Experience working with customers in a customer support role — Advantage

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